Information We Collect
We may collect the following categories of personal information when you interact with our website, purchase tickets, subscribe to our newsletter, or contact us:
- Identity data — first name, last name, username or similar identifier.
- Contact data — email address, telephone number, and billing or delivery address.
- Financial data — payment card details (processed and stored by Stripe; we do not store raw card numbers).
- Transaction data — details about ticket purchases and other transactions.
- Technical data — IP address (anonymised), browser type and version, time zone, operating system, and other technology identifiers collected via Google Analytics 4.
- Usage data — information about how you use our website, products, and services.
- Marketing and communications data — your preferences for receiving marketing from us and your communication preferences.
How We Use Your Information
We use your personal information to:
- Process and fulfil ticket orders and send order confirmations.
- Send transactional emails (booking confirmations, password resets) via Resend.
- Send our newsletter and show announcements to subscribers (you may unsubscribe at any time).
- Analyse website usage to improve our site and services (Google Analytics 4 with IP anonymisation enabled).
- Respond to enquiries submitted through our contact form.
- Comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. We use Google Analytics 4 with IP anonymisation to understand how visitors use our site. GA4 sets first-party cookies on your device; you can disable cookies in your browser settings or opt out of Google Analytics at tools.google.com/dlpage/gaoptout (opens in new tab).
Data Retention
We retain personal data only as long as necessary for the purposes set out in this policy, or as required by applicable law. Transaction records are retained for seven years for accounting and tax purposes. Newsletter subscriber data is retained until you unsubscribe.
Your Rights
Depending on your location, you may have rights under applicable privacy law including the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us at privacy@foxriverct.org.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.